Jita99 FAQ — answers to all your questions

On the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address and an OTP will be sent to you. Use that OTP to set a new password. The entire process takes under 2 minutes.

No. Under jita99's policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being permanently suspended and any accumulated balance being forfeited.

Identity verification is required before making a withdrawal on jita99. This protects your account and helps prevent fraud. Typically, a national ID or passport along with a selfie is all that's needed. The verification process is completed within 24 hours.

Yes, you can close your account. Simply contact the support team via Live Chat or email. Make sure to withdraw any remaining balance before closing your account. A Self-Exclusion option is also available as part of our responsible gaming commitment.

The minimum deposit is just BDT 200 for most payment methods, though this may vary by method. For crypto deposits, the equivalent amount applies. There is no maximum deposit limit — you can deposit as much as you like.

Deposits via Mobile Banking, Nagad, and Rocket are typically credited within 1–5 minutes. Bank transfers may take anywhere from 30 minutes to a few hours. Crypto deposits depend on network confirmations and usually take 10–30 minutes.

jita99 does not charge any fees on deposits. However, your payment service provider (such as Mobile Banking or your bank) may apply their own transaction fees. Those charges are governed entirely by the respective provider's policies.

The minimum withdrawal is generally BDT 500. Daily maximum limits vary by payment method and account level. VIP members enjoy higher withdrawal limits. To learn more, Withdrawal Page View.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus wagering requirements, or an incorrect account number. The rejection notification will specify the reason. Resolve the issue and resubmit, or contact our live chat support for assistance.

A wagering requirement is the number of times you must bet your bonus before it becomes withdrawable. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to place BDT 20,000 in bets before the bonus can be withdrawn. Requirements vary by offer — always read the terms before claiming a bonus.

Yes, an active bonus can be cancelled. However, cancelling a bonus will also void all winnings earned from that bonus. To cancel, go to your account settings or contact Live Chat support.

To join the jita99 referral program, copy your referral link from your account dashboard and share it with friends. When a friend registers through your link and makes their first deposit, you'll automatically receive a referral bonus. You can track how many referrals you've made directly from your account dashboard.

RTP (Return to Player) is the percentage of total bets a slot game pays back to players over the long run. For example, a 96% RTP means that for every BDT 100 wagered, players receive an average of BDT 96 back. Most slots on jita99 have an RTP between 95%–98%. Keep in mind this is a long-term average — every spin is completely random.

Odds represent the multiplier applied to your stake for a potential win. In decimal format (e.g., 2.50), multiply your bet by the odds to get your total return. For example: BDT 100 bet × 2.50 odds = BDT 250 total return (BDT 150 profit). For a detailed guide, Betting page View.

Absolutely. jita99 is fully mobile-optimized — you can play all games directly from your mobile browser. For an even smoother experience, download the jita99 app, available for both Android and iOS. The app offers faster loading and exclusive offers. App Download go here.

Change your password immediately and enable 2FA. Then notify jita99 support via Live Chat or email. They will help secure your account right away. You can also remotely terminate any active login sessions from unrecognized devices.

jita99 support is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: Click the chat icon at the bottom right of the site — average response time is 2 minutes.
• Email: [email protected] — for complex issues.
• Telegram: The latest updates are available on our official channels.

jita99 is committed to responsible gaming. The platform offers tools such as deposit limits, session time limits, Self-Exclusion, and reality checks. No one under the age of 18 is permitted to play. For more information, Responsible Gaming Visit the page.

On Android, enable "Install from Unknown Sources" in your device settings before installing. On iOS, approve "Trust Developer" when prompted on first launch. If you run into any installation issues, reach out via live chat and our team will walk you through it step by step.